Welcome to the Privacy Policy of Diglis House Hotel, Worcester.
We are committed to preserving the privacy, integrity and security of the
personal information we hold about our customers and those who contact us.
We have developed this Privacy Policy to explain how we manage and use this
personal information and to ensure we comply with our legal obligations
under applicable data protection laws. It is important that you read this
privacy policy carefully so that you are fully aware of how we collect and
process personal information.
GENERAL INFORMATION
Diglis House Hotel respects the privacy of all guest interactions and this
statement describes how the Diglis House Hotel recollects, processes, uses
and discloses your personal information when you contact us, use our
services or interact with our website http://www.diglishousehotel.co.uk.
Diglis House Hotel will not loan, rent or sell to any third parties any personal
details that have been passed on to us without your permission.
DATA PROTECTION
Your privacy is important to us and we promise to respect your personal
information. Information is collected lawfully and in accordance with the Data
Protection Act 1998 and we will do our best to ensure that your details are
accurate and up-to-date.
INFORMATION WE COLLECT ABOUT YOU
We collect personal information that you choose to provide voluntarily when
using our websites, when you make a call to us or when you correspond with
us by e-mail or via social media
BOOKINGS / CHECK IN PROCESS:
We collect your personal data in order to place your booking with Diglis
House Hotel this includes room, restaurant and event bookings. This will
ensure that we are providing you with the best possible service. This
information is treated with the utmost importance and is in accordance with
the Data Protection Act 1998.WEBSITE:
We may also automatically collect some limited technical information
including information on your IP address, browser type and version, time
zone setting, operating system and platform, page interaction information,
and any phone numbers or email addresses used to correspond with us.
SOCIAL MEDIA:
Diglis House Hotel will run promotions and competitions on social media and
if you interact with these and any of our social media we may collect certain
information and we may use social media advertising to promote new
products and services.
COMPETITIONS:
From time to time we may run competitions alone or with third parties, by
entering these competitions you give permission for us to keep your details to
inform you of news and offers and you can unsubscribe at any point by calling
or clicking the button on e-mails.
HOW WE USE YOUR INFORMATION
We will use your personal information to:
• confirm your hotel reservations;
• send you emails that relate to your hotel stay;
• respond to your customer-service inquiries or request
• confirm, update and improve customer records;
• identify and inform you of services that may be of interest;
HOW WE SHARE INFORMATION WITH OTHERS
We work closely with several trusted partners with whom we need to share
personal information to help us provide our services
These include:
• banks and payment providers, to authorize and complete payments;
• service providers who work with us to help provide our services i.e.
Chauffeur services
• other agencies such as police or government organisations where we
are required to by applicable law.MARKETING
Personal information you supply us with and the information about your use
of services will only be used by us, to tell you by letter, telephone or email
about services that may be of interest to you. Your personal information will
not be disclosed to any third party for marketing purposes.
RETAINING YOUR PERSONAL INFORMATION
We keep records in order to manage your stays with Diglis House Hotel, and
updating your personal profile and preferences. You can update or change
your preferences for the way in which you would like us to communicate with
you – by e-mailing, calling or using the unsubscribe buttons on our marketing
materials.
COOKIE USAGE
Cookies are small amounts of information that are sent to and are stored on
your computer. We use them to identify you when you visit our websites, and
to make your use of our websites more convenient for you. If you do not wish
to have Cookies placed on your computer you can disable Cookies on your
Internet browser.